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“Oh $hit, I lost my damn files!”
Let’s face it, $hit happens – most of us had deleted something we were not supposed to. In the pre-pc era where paper records were everything, one would dig through trash cans in hopes of recovering...
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“CRAP, some dude deleted our vm!”
The above line was quoted from a real life support incident I encountered years ago, when I was an escalation engineer @ VMware Global Support team. Here is the story as I remember it vividly:...
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